Refund & Cancellation Policy

We want every client to be happy with our work. This page explains exactly when a refund is available and when it is not.

1. Cancellation Timeline

• Within 24 hours of payment (work not started) → 100% refund.
• During the design / wireframe phase (before the first draft) → 50% refund.
• After the first design draft is delivered → 25% refund.
• Once development has started → no refund.

2. When You Get a Full Refund

• We were unable to start the project at all.
• Delivery is delayed by more than 30 days due to our fault (excluding client-side delays).
• We are technically unable to deliver the agreed scope.
• A duplicate payment was made by mistake — the extra amount is refunded in full.

3. When a Refund Is Not Available

• The client changes their mind after substantial work has been completed.
• The client fails to provide content, feedback or access, leaving the project stalled.
• Costs already paid for domains, hosting, premium themes, plugins or third-party licences (these are non-refundable).
• Free bonus items (free domain, free SSL, free hosting setup) have no cash value.
• The work has been approved and delivered.

4. How to Request a Refund

• Email hello@pricedigisolutions.com with the subject "Refund Request".
• Include your Order ID / Payment ID, the payment date, the amount and the reason.
• We review every request and reply within 2 working days.

5. Refund Processing Time

• Once approved, the refund is initiated within 5–7 working days.
• The amount is returned to the original payment method through Razorpay.
• Your bank or card issuer may take a further 5–10 working days to credit it.
• You receive an email confirmation once the refund is processed.

6. Failed or Pending Payments

If money was debited from your account but the order was not confirmed, there is no need to worry — such amounts are automatically reversed by your bank within 5–7 working days. If it has not appeared by then, email us with your Order ID and we will check with Razorpay and update you.

7. Monthly / Recurring Services

Recurring services such as maintenance or support can be cancelled at any time. Cancellation takes effect from the next billing cycle; the current month is not refunded.

8. Chargebacks

Please talk to us before filing a chargeback — most issues are resolved within 24 hours. If a chargeback is raised without contacting us first, we may pause the project and withhold delivered files until the matter is resolved.

Questions?

If you have any questions about this policy, please get in touch:

• Email: hello@pricedigisolutions.com
• Phone: +91 93539 18179
• Address: Remote — Serving Clients Worldwide